Our Appointment System

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Once all our on-the-day appointments have been taken you will be asked to call back again the following day from 8am (Monday to Friday). Alternatively, you will be offered a pre-bookable appointment if available. You also have the option to visit accurx for online triage.

We understand that some of the appointment reasons above may be urgent, however please take into consideration that if they are not urgent, we urge you to free up the telephone line between 8am-10am to allocate our on-the-day appointments for those patients genuinely needing on the day urgent care.

Your appointment will be a telephone appointment unless advised otherwise. Please do not come to the surgery unless you have been invited to. Thank you.

Please note that during these hours, this practice is only open for booked appointments only. The staff on duty cannot deal with any other queries during these times. 

Reception Triage

Our aim has always been to ensure patients receive the most appropriate care at the most appropriate time.  To facilitate this, our trained receptionists will ask a number of questions relating to your problem, for example 

• Name, DOB, confirmation of personal information  
• Brief outline of your condition
• Have you spoken to your local pharmacy?
• Staff may offer Care Navigation