Our Appointment System

 

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Pre-bookable appointments are available through patient access or please telephone us on 0208 693 2727 

 

The surgery phone lines open at 8am, please do not call before 8am as you will not be transferred to the correct line for assistance, and you may end up waiting in a long unanswered queue OR be disconnected. 

  • If you feel you need an on-the-day appointment, please call from 8am to enquire about availability and booking.
  • If you would like to book a non-urgent routine appointment with a GP or an Advanced Nurse Practitioner, please call from 10am, you can book this up to 4 weeks in advance.
  • If you would like to book a non-urgent routine appointment with a Nurse or for a blood test, please call from 10am, you can book this up to 6 weeks in advance.
  • If you have been asked to contact the surgery to book an appointment following a blood test, please call after 2pm.
  • Some of these appointments will be between at certain times of the day, please ensure you clarify this with the member of staff booking your appointment.

image of an appointment

We understand that some of the appointment reasons above may be urgent, however please take into consideration that if they are not urgent, we urge you to free up the telephone line between 8am-10am to allocate our on-the-day appointments for those patients genuinely needing on the day urgent care.

Your appointment will be a telephone appointment unless advised otherwise. Please do not come to the surgery unless you have been invited to. Thank you.

 

image depicting extended hours

Extended Access Appointments

Day Times
Monday  tba
Tuesday tba
Wednesday 6.30pm – 7.00pm
Thursday tba
Friday tba
Saturday tba
Sunday tba

Please note that during these hours, this practice is only open for booked appointments only. The staff on duty cannot deal with any other queries during these times. 

 

Reception Triage

Our aim has always been to ensure patients receive the most appropriate care at the most appropriate time.  To facilitate this, our trained receptionists will ask a number of questions relating to your problem, for example 

  • Name, DOB, confirmation of personal information  
  • Brief outline of your condition
  • Have you spoken to your local pharmacy?
  • Staff may offer Care Navigation